How does Remote Assistance work?

• You will receive an eMail with detailed instructions

  • We will call to setup a convenient time for the diagnostic session

• At the time of your appointment, we call you again to:

  • Make sure you understand the Remote Connection process

  • Give you a secure password

  • Guide you through the connection file process

• You start the Remote Session by sending us an eMail

• We open your eMail and connect to your computer with that secure password

  • The password is only active while we are on your system

• We remotely control your computer and screen:

  • Run the diagnostics

  • Collect and store your computer diagnostic information

    • The information is stored on our systems for later review

  • Return control of your computer to you and log off the remote session

    • The secure password is now deactivated

• We review the diagnostic information in our lab

• Within 48 hours we send you an eMail with the results and our recommendations

  • These May include a recommendation to upgrade your system memory

  • They May include suggestions we think will improve your system performance

    • Some of these suggestions may be simple enough for you to adjust yourself

    • Most s will likely be items that would be better left up to a professional

When Your Ready to Proceed with the PC Tune-up and Memory Upgrade:

• Click the link in the results/recommendations eMail you receive from us

• Complete the personal and on-line payment information and submit the form

• We will call to setup an appointment for you to drop off your computer

  • Please read the "About Us" pages for information about our company